Choose a mover that gives you a written quote after seeing your home, owns its trucks, and can show proof of insurance. Be wary of a quote given over the phone without a walkthrough, or a mover that asks for cash only. The Competition Bureau of Canada has warned about rogue movers that advertise low prices online.
Last updated October 25, 2026 · Klacar Inc., Burlington
Check three things before hiring a moving company: a written quote based on a walkthrough, proof of insurance, and who owns the trucks. A mover that passes all three is a safer choice than the lowest phone quote.
The Competition Bureau of Canada has warned about rogue movers. Rogue movers advertise low online prices, use verbal agreements and then hold goods until a higher price is paid. A written contract and a mover with a physical address protect you from this.
Use this table when comparing quotes.
| Check | A good sign | A warning sign |
|---|---|---|
| The quote | Written, after a walkthrough on site or by video | Given over the phone with no look at the home |
| The trucks | The mover owns its trucks and employs its crews | The company that quotes is not the company that arrives |
| Insurance | A certificate of insurance on request | No proof of insurance, or vague answers |
| Payment | Invoice with HST shown; normal payment methods | Cash only, or a large deposit before any work |
| Address | A real yard or warehouse you can visit | No physical address, only a phone number |
| Reviews | Reviews on Google that name the crew or the move | No reviews, or only reviews on the mover's own site |
Ask the same six questions of every company you compare.
An asset-based mover owns its equipment. A broker resells the move to someone else.
Ask whether the people who arrive work for the company that quoted you.
A mover should be able to send a certificate of insurance.
Packing, materials, disassembly, stairs, long carries and travel time.
Ask how a claim works and what the standard coverage pays.
Useful when closing dates do not line up. Ask where the storage is and who runs it.
Klacar Inc. is an asset-based mover in Burlington, Ontario, operating since 2012. Klacar owns its trucks and employs its crews, so there is no broker between you and the people who move your home.
Klacar quotes after a walkthrough, on site or by video, and puts the quote in writing. Klacar is fully insured, and a certificate is available on request. The yard is at 3375 North Service Road, Unit C6 in Burlington. More detail is on the About Klacar page.
Straight answers to the questions we hear most.
Household moving companies are not licensed by a single national regulator in Canada. The Competition Bureau of Canada has warned consumers about rogue movers that advertise low prices online and then raise the price. Checking reviews, insurance and a written contract protects you.
A moving broker sells your move and then hands it to a separate carrier. The company that quotes you is not the company that arrives. Ask every mover whether it owns its trucks and employs its crews.
A quote given without seeing the home is a guess. Ask for a walkthrough on site or by video, and ask for the quote in writing.
A moving contract should list the price or hourly rate, the services included, the moving date, the pickup and delivery addresses and the mover's liability for damage. Read it before moving day, not on the doorstep.
Basic carrier liability is often set by weight, not by the value of the item. Ask the mover what its standard coverage pays and whether you need more coverage for valuable items.